![]() You can check whether your phone is supported to use this feature by simply Googling it. Another reason might be due to the fact that you don’t have the supported phone for this feature. Unfortunately, if you need to use this feature, you must have a smartphone. This means that you cannot use the feature on an iPad or a notebook. The first thing you might want to check is that you really are using a phone or not. ![]() So, we suggest you stay with us on this one!īefore we give you a definite answer, you need to know that there could be a number of reasons why it isn’t. Today, we will be taking a deep look at this topic and telling you what’s the main reason behind it. This basically means that they are unable to use this feature. Unfortunately, some users have complained that no conversation icon is showing up on Alexa. This means that you will receive your call and messages on the Echo device, and you can use voice commands to call or message whoever you want. They get to have the option to turn on calls for Alexa. If the above steps don't work then please get in touch with us via and we'll do our best to help.A unique feature that comes with Alexa is that users have the ability to connect it directly to their phones. Underneath is a little (+) symbol which will allow you to link a new account to the current account you are logged in with (the primary account). In the asensei rowing app hit Hey asensei then My asensei, then you will see your account details at the top of the screen. Link asensei accounts in the asensei app. How do I know which type of sign in I purchased with? If you can't recall which sign-in method you used to purchase asensei please ask us via and we will help.Ĥ. It is important to note that the primary account shown in the asensei rowing app must be the same as the account you used to sign into the website to make a purchase - this ensures that purchases on show up in the app correctly. If you have multiple asensei accounts you can link them together in the asensei rowing app. If that does not work that normally means that you have more than one asensei account and should continue with the following steps.ģ. If your login is successful at this stage then you should continue using those account credentials for the asensei rowing app and the website login. if Apple is stated then try signing into the website using your Apple ID. You should try using the same method as listed in the app to login to - e.g. ![]() ![]() In the asensei rowing app you can see the method you have used to sign into the app by hitting Hey asensei then My asensei, then you will see your account details at the top of the screen - this will show an email address and the login method (email/Facebook/Apple).Ģ. This can be a little complicated so please feel free to reach out to us at if you need assistance.ġ. We suggest you follow these instructions to try and resolve. In the asensei app you will link together the multiple accounts you have created, making sure that the method identified in step 1 is the primary account. identify the method used to sign into the website to make a purchase. To resolve this issue you need to do two things: If you see the "invalid multipass request" error this means you have previously signed into the website using a different method (email+password, Facebook or Apple sign-in) which shares the same email. How can I resolve the "Invalid Multipass request" Error? Note that the asensei app is not as fussy as the website and will allow sign in with different methods that share the same email address, but it treats each sign in method as a completely separate account unless you link them together. Our ecommerce provider on doesn't allow more than one account to exist for a given email address - so you will need to login using the same method (email | Facebook | Apple) as you have used on the website previously. It's surprisingly easy to forget which method you used to login to the app and try one of the alternative methods, resulting in a duplicate account being created inadvertently.įor example this error can occur on if you use an account using your email+password account to make a purchase but then at a later date try to login to the website using Sign In With Apple or using Facebook. For example using a sign in with Apple ID which has the same email associated with it as another account which might use (the same) email and password. This error occurs when you attempt to login on the asensei website and you have created more than one asensei account that is associated with the the same email address. What causes an "invalid multipass request error"? The given email address is already used by another customer." when attempting to login to This error can cause a lot of frustration so we will try and explain the cause and the cure in this article. A small number of users have reported seeing the error shown below "Invalid Multipass request.
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